Refund & Returns Policy

1 Overview

At MyGroNest, we take great pride in delivering fresh, quality-checked groceries and pantry essentials right to your doorstep. If something is not right with your order, we are here to make it right — quickly and without hassle.

This policy applies to all orders placed on mygronest.com and covers returns, replacements, and refunds for eligible products.

2 Return Eligibility

You may request a return or refund within 7 days of delivery if any of the following conditions apply:

• Product received is damaged, broken, or leaking
• Wrong item delivered (different product or variant than ordered)
• Product is expired or past its best-before date at the time of delivery
• Product has a quality issue (infestation, contamination, unusual odour or texture)
• Significant quantity shortfall compared to what was ordered
• Sealed package was tampered with upon arrival

3 Non-Returnable Items

Due to the perishable nature of grocery products and food safety regulations, the following items are not eligible for return:

• Products that have been opened, partially used, or cooked
• Items returned after 7 days from the date of delivery
• Products damaged due to incorrect storage after delivery
• Returns requested due to a change of mind or personal taste preference
• Bulk orders (5 kg and above) unless the product is damaged or incorrect
• Products where original packaging or labels have been removed

4 How to Request a Return

Follow these simple steps to raise a return or refund request:

5 Refund Process

Once your return request is approved, we will offer one of the following resolutions based on the situation:

• Full Refund — Credited to your original payment method within 5–7 business days
• Store Credit — Instant credit to your MyGroNest account wallet for use on future orders
• Replacement — A fresh item dispatched at no additional cost, subject to availability

6 Damaged or Incorrect Orders

If you receive a damaged package or the wrong product, please do not discard the item or packaging. Contact us immediately and we will prioritise your case.

For perishable items (fresh produce, etc.) where a quality issue is evident at delivery, please report it within 24 hours of receiving the order for us to be able to assist effectively.

7 Order Cancellations

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled — a return request must be raised instead.

• To cancel, contact us at jkenterprises_hsr@yahoo.co.in or call us immediately after placing the order
• If payment was made online and the order is successfully cancelled, a full refund will be processed within 5–7 business days

8 Product Exchanges

We currently do not offer direct product exchanges. If you received the wrong item or a defective product, please raise a return request. Once approved, you may place a fresh order for the desired product, or we will dispatch a replacement at our discretion.