Shipping Policy

Fast, reliable delivery — straight to your doorstep.

Same-Day Dispatch* Free Shipping on Eligible Orders Hosur & Nearby Areas

At MyGroNest, we are committed to delivering your groceries and daily essentials quickly, safely, and reliably. Please read our Shipping Policy carefully to understand how we handle deliveries from our store at 74/A, 27, Bangalore Road, Hosur, Tamil Nadu.

Delivery Areas

We currently deliver to the following areas:

Hosur and surrounding localities — same-day or next-day delivery
Nearby cities & towns in Tamil Nadu & Karnataka — 1 to 3 business days
Pan India for select dry grocery products — 3 to 7 business days

If your pincode is not serviceable, you will be notified at checkout before payment.

Delivery Timeframes

Location	Estimated Delivery
Hosur (local)	Same day / Next day
Tamil Nadu & Karnataka	1 – 3 Business Days
Other States (Pan India)	3 – 7 Business Days

Orders placed before 12:00 PM on business days are dispatched the same day.

Shipping Charges

Free shipping on orders above a minimum order value (shown at checkout)
A flat delivery fee applies to orders below the free-shipping threshold
Exact shipping cost, if any, is always displayed clearly before payment
No hidden charges — what you see at checkout is what you pay

Order Processing

Orders are processed on Monday to Saturday, excluding public holidays
You will receive an order confirmation by email or SMS once your order is placed
A dispatch notification with tracking details (where applicable) will be sent once your order ships
Fresh & perishable items from SBL Farms are dispatched with priority handling

Packaging

All products are carefully packed to ensure they reach you in perfect condition. Dry goods (dals, rice, flour, spices) are sealed in moisture-proof packaging. Fragile or breakable items receive additional protective packaging. We are committed to minimising unnecessary packaging waste.

Delays & Exceptions

While we strive to deliver on time, delays may occur due to:

Extreme weather conditions or natural events
Public holidays or regional disruptions
High-demand periods (festivals, sales events)
Incorrect or incomplete delivery address provided by the customer

In case of any delay, we will notify you promptly via email or phone.

Failed Delivery & Returns

If delivery is unsuccessful due to an incorrect address or the customer being unavailable, our delivery partner will attempt re-delivery. If re-delivery also fails, the order may be returned to our store. Please ensure your delivery address and contact number are accurate when placing your order.

For return or refund queries, please refer to our Returns & Refund Policy or contact us directly.